YNNOV – SMS Opt-In & Consent Policy

SMS Opt-In & Consent Policy

Ynnov (“we”, “our”, “us”) provides SMS messaging services, including verification codes (OTP), notifications, and service-related updates, through U.S./Canada toll-free numbers. The following policy describes how consent is collected, stored, and managed in accordance with applicable regulations, including CTIA guidelines, Toll-Free Messaging Rules, and carrier compliance requirements.

1. How Users Provide Consent (Opt-In)

You give your express consent to receive SMS messages from Ynnov when you:

Enter your mobile phone number in one of our online forms, mobile apps, or service portals;
Click a button such as “Sign Up”, “Verify”, “Continue”, or similar to confirm your registration;
Enter a one-time verification code (OTP) sent to your number;
Check a consent box when presented with an SMS authorization statement;
Voluntarily initiate communication to one of our toll-free numbers.

By taking one or more of these actions, you agree to receive SMS messages from us at the number you provided.

2. Types of Messages You May Receive

Messages may include:

One-time passwords (OTP) and login verification codes
Account notifications and security alerts
Service-related communications required to operate your account
Support messages when you request assistance

Ynnov does not send marketing SMS without explicit, separate consent.

3. Message Frequency & Costs

Message frequency varies depending on your interactions with our platform (for example, each time you log in or perform a secure action).

Standard messaging and data rates may apply according to your mobile carrier plan. Toll-free numbers do not guarantee free SMS for international recipients.

4. Proof of Consent (Opt-In) Collected

To comply with U.S./Canadian toll-free messaging requirements, Ynnov securely retains proof of your consent, which may include:

Your phone number
Date, time, and method of opt-in
IP address or device identifier (when applicable)
Logs of verification steps (e.g., OTP submitted successfully)
Any interaction demonstrating voluntary initiation of messaging

This information is retained solely to demonstrate compliance and is never sold or shared with third parties except as required by law or carrier verification processes.